Grievance Redressal Policy

Grievance Redressal Policy – Jupiter Research and Advisors Pvt. Ltd.

Jupiter Research and Advisors Pvt. Ltd. (SEBI Registered Research Analyst – Reg. No. INH000026008)
Principal Officer: Ms. Aashi Pansari

Our Commitment

At Jupiter Research and Advisors Pvt. Ltd. we are committed to offering fair, transparent, and prompt resolution of investor grievances in line with the SEBI (Research Analyst) Regulations, 2014 and the Master Circular dated December 20, 2023. We strive to maintain the highest standards of compliance and investor protection.

Compliance Officer Contact

In case of any grievance or complaint against the Research Analyst, please contact our Compliance Officer:

• Name: Ms. Manish Rinwa
• Designation: Director & Compliance Officer
• Email: info@jupiteradvisor.in
• Phone: +91 9830267000

We will acknowledge your complaint within 48 working hours and aim to resolve it within 7 working days. If you are not satisfied with the response of the Research Analyst, you can lodge your grievance with SEBI.

How to Lodge a Complaint

If you are an investor or client with a concern regarding our services, please follow the process below.

Step 1: Contact Our Compliance Desk

Reach out to our Compliance Officer with the full details of your concern, along with supporting documents (payment receipts, communications, KYC proofs). We will acknowledge within 48 working hours.

Step 2: Escalate to SEBI (If Unresolved)

If you are not satisfied with our response or your grievance is not resolved within the stated timeline, you may escalate through SEBI’s official redressal platform:

• SCORES Portal: https://scores.gov.in
• SEBI Toll-Free Helpline: 1800 22 7575 / 1800 266 7575
• You may also write to any SEBI regional office.

Step 3: Online Dispute Resolution (ODR)

If the grievance is still not resolved to your satisfaction, you may initiate dispute resolution through the SEBI-recognised Online Dispute Resolution (ODR) mechanism as set out in SEBI Master Circular No. SEBI/HO/OIAE/OIAE_IAD-3/P/CIR/2023/195 “Online Resolution of Disputes in the Indian Securities Market”.

Key Regulatory References

• SEBI Circular No. SEBI/HO/OIAE/IGRD/CIR/P/2023/156 – “Redressal of Investor Grievances through the SEBI Complaint Redressal (SCORES) Platform and Online Dispute Resolution”.
• SEBI Master Circular No. SEBI/HO/OIAE/OIAE_IAD-3/P/CIR/2023/195 – “Online Resolution of Disputes in the Indian Securities Market”.
• SEBI (Research Analyst) Regulations, 2014 and subsequent amendments.

Important Notes

• Kindly preserve all relevant records such as payment receipts, research communications, and KYC documents for reference.
• We do not guarantee returns or act as a portfolio manager. Our services are strictly research-based.
• Complaints received anonymously or without sufficient information may not be processed.